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Our Admission Process


We understand that you or a loved one might be experiencing distress, or in need of urgent help and this is why we provide clear information and expert admission staff ready to answer your phone call.  

We have a clear five step admissions process: 

  • Call and speak to our admissions staff
  • Provide relevant medical information
  • Come to our centre any time of the day and we guarantee one of us will be available to help you.
  • The medical personnel will be available to assess you, and thereafter admit the person if an agreement is reached.
  • Arrange payment or funding

Our Admissions Team

Our Administrative assistant and the rest of the admission team are always happy to answer any questions regarding admissions, or to help with any general enquiries.

Our admission team has many years of experience in this role and they operates as a first point of contact for all enquiries about treatment at Serenity centre and can advise prospective patients, families, and also referrers on questions about our admission arrangements.

Call Any Time, to Start an Admission

Tel: (+256)717504261/700504261/776758830.

Our telephone lines are open 24 hours a day. Our admissions department is always available to help you and we can respond to enquiries in the evenings and at weekends.  You can call to speak to us about the admissions process at our rehabilitation centre or to ask any questions about our addiction treatment programme.