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  • Locate UsBwebajja, Entebbe
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Admission Guidelines | Serenity Centre

Admission Guidelines

We understand that you or a loved one might be experiencing distress, or in need of urgent help and this is why we provide clear supportive information and expertly trained admission staff ready to help you. Our admission team has many years of experience in this role and they operates as a first point of contact for all enquiries about treatment at Serenity centre and can advise prospective patients, families, and also referrers on questions about our admission arrangements.

    We have a clear five step admission process as shown below:
  • 1.Call and speak to our admissions staff
  • 2.Provide relevant medical information
  • 3.Come to our centre any time of the day and we guarantee one of us will be available to help you
  • 4.The medical personnel will be available to assess you, and thereafter admit the person if an agreement is reached
  • 5.Arrange contributions or funds and effect them according to the set terms

What To Pack On Admission | Serenity Centre

What To Pack (Checklist)

  • Bed sheets, blanket, mosquito net and nightwear
  • Slippers (indoors), sports shoes and sportswear (co-curricular activities), open shoes and at least a pair of closed shoes for men
  • Toiletries (bathing soap, washing soap, sponge, towel, non-alcoholic body spray or deodorant / body cologne, body cream, hair brush, toothbrush, toothpaste, soap dish and detergents, plastic shaver)
  • Notebook and pen
  • Alarm clock, watch, small radio (non-electronic)

Dress Code (Etiquette)

  • All clients should wear decently at all times i.e. outfits below the knees for ladies, no crop tops, no leggings, and no netted clothing. All women should wear a bra and a petticoat when wearing dresses or skirts
  • Men should wear loose fitting shirts / t-shirts and trousers
  • No outfit with promotions of substances should be worn
  • If a client is found with any indecent cloth it will be confiscated
Dress Code (Etiquette) | Serenity Centre


  • Cars, cameras, laptops, desktops, iPods, iPads, mobile phones, recorders, CD players, flash disks, electric radios, scissors, razor blades, knives, and any sharp items are NOT allowed.
  • No food items or drinks are allowed unless the medical person on duty recommends them.
  • All medication if any should be availed to the medical person on duty clients should not keep any medication.
  • Admission time for all the days of the week is between 8:00AM to 5:00PM (EAT) for normal routine walk-ins and not beyond 9:00PM for emergencies, except prior booking.
  • Treatment supporters with a challenge of transporting the client to Centre may seek assistance of the ambulance from the nearby health facility at their own cost.
  • Attendance of activities is required at all times including sports or co-curricular activities.
  • Fraternization both verbal and nonverbal between clients is prohibited.
  • Visiting by treatment supporters is every Sunday between 2:00PM to 5:00PM (EAT) after the client has spent 14 days. Visiting is only by the treatment supporters on the visitors' card.
  • A treatment supporter may leave pocket money with administration to cater for basic needs in case they get used up and any other such as salon.